If you are having a little bit of trouble with a property manager, or are in any way unhappy with or dissatisfied with a property that is supposed to be appropriately managed, there are a couple of different recourse opted to have available to you.
And though there are a lot of different ways to tackle this kind of issue, there is a simple four step process that helps you avoid further issues while at the same time resolving the problems that you are currently contending with. Take advantage of the inside information in this quick guide to resolve your issues as quickly and as conscientiously as possible.
1. Get your entire complaint down in writing and email it to the appropriate individuals
The very first thing you need to do is document all of the issues that you are having come and get them down on paper.
Take photographs of the issues, make sure that you write out the entirety of your complaint, and then send an email to your property manager or to the appropriate individuals in the office. This creates a paper trail and avoids the “he said, she said” back and forth that can sometimes result from these kinds of issues.
2. Try to keep one-on-one conversations limited to the phone to avoid physical confrontations
Regardless of whether or not you are red-hot about the situation or they are, it’s always a good idea to keep one-on-one conversations limited to the phone so that you avoid all chances of a physical confrontation.
These kinds of situations have a nasty tendency to escalate without anyone really realizing just how hot things are getting. The phone gives both parties the opportunity to cool down and remain calm throughout. You’ll want to document your phone conversations as well to add to the paper trail mentioned above.
3. Make sure that you are considering both sides of the fence
It’s really easy to get sucked into personal feelings and opinions when unhappy, though you’ll want to do absolutely everything you can to try and look at the entire situation from both sides of the fence.
What might be construed as disrespect or inattention can simply be the result of a busy schedule from a property manager that may not be efficiently managing their time as well as they can be. Seeing it from both sides allows potentially volatile situations to settle down almost all on their own.
4. Consult your RTA guidelines before moving forward
Finally, you’ll want to be sure that you consult RTA guidelines before you move forward. You’re going to want to make sure that you are in complete compliance in every way possible, and that you do things “by the book”. It’s the best way to get the results that you are after in the short and long term.